FAQs

Booking Your Stay

  • Understanding that every mother's preference is unique, some may choose the comfort of their own home immediately after giving birth, while others may seek the companionship of like-minded women in our nurturing sanctuary. You can stay in our sanctuary from the moment of birth, throughout the fourth trimester, and up to one year postpartum, our sanctuary is dedicated to supporting and nurturing you on your individual motherhood journey.

  • Our sanctuary is specifically designed for mothers and their babies from birth to 1 year postpartum. We offer three packages tailored to the age of the baby and the postpartum stage of mum, ensuring personalized care and support throughout your journey. Dads are of course, more than welcome to stay with you!

  • Yes, partners and siblings are welcome to stay with you. Full board is included for dad and options are also available for siblings, ensuring a comfortable and inclusive stay for your entire family.

  • To book your stay, please connect with us through our website or contact us directly. Our team will assist you in selecting the appropriate package based on the age of your baby and your postpartum stage.

  • Yes, we have a minimum stay requirement of 3 nights to ensure you have ample time to experience the benefits of our sanctuary and receive comprehensive care. You can stay from 3 to 40 nights.

  • To secure your reservation, we require a deposit equal to one night's stay. A payment link will be sent to you 14 days before your check-in date to settle the remaining balance. If the payment is not completed 12 days prior to your check-in date, we will automatically charge the balance to the credit card on file before your arrival. For reservations made within 14 days of arrival, full payment is required at the time of booking.

  • Our cancellation policy has been carefully designed to balance both flexibility and fairness. We aim to offer a considerate approach to cancellations while maintaining the high quality of service we are committed to providing.

    Health Concerns or Bereavement: In the event of health issues or unfortunate losses (such as miscarriages or the death of a loved one), guests will be granted a full refund for their stay.

    NICU Babies: We encourage NICU moms to stay at the sanctuary for rest, recovery, emotional support, and assistance with pumping, among other valuable resources.

    Cancellations 14+ days before check-in: Guests who cancel more than 14 days prior to their original check-in date will receive a refund, minus an AED800 processing fee.

    Cancellations or stay reductions less than 14 days before check-in: Guests canceling or shortening their stay within 14 days of check-in are eligible for a 50% refund of the total reservation cost, unless there is a medical emergency.

    Same-Day Cancellations and No-Shows: Guests will be charged for the full duration of their reservation.

    Post check-in: If a stay is shortened after check-in, it is non-refundable unless due to a medical emergency or other reason deemed appropriate by management.

Preparing Your Stay

  • ccc

  • aaa

  • aaa

Your Stay at The ÔM Sanctuary

  • We provide a comprehensive range of services including expert care from midwives, lactation consultants, nutritionists, physiotherapists, and more. Our amenities include fully-equipped rooms, nutritious meals, wellness experiences, and access to our supportive community.

  • Our team is dedicated to providing exceptional postnatal care! It includes registered midwives, nurses, lactation consultants, women's physiotherapists, and nutritionists from Danat Al Emarat Hospital for Women and Children, as well as nursing assistants specialized in maternal newborn care from Care Connect. All our partners and team members are licensed and specialized in postpartum care and/or maternal assistance.

    It's important to note that The ÔM Sanctuary and The Saadiyat Rotana are not medical facilities and do not provide medical care. In case of a medical concern, our hotel team will advise you to contact your healthcare provider. In the event of an emergency, the Saadiyat Rotana Team would call 998 and provide support until assistance arrives.

  • If you book the Golden Month package, you'll have a visit from a lactation consultant from Danat Al Emarat Hospital for Women and Children. Additionally, the midwife who visits you daily can assist you, serving as the night nurse as well.

    For the Fourth Trimester package, the midwife will provide lactation support, also serving as the night nurse.

    However, if you choose the Reset Package, lactation support is not included. Nonetheless, we can arrange a visit from a lactation specialist upon request for an additional fee.

  • Dad is more than welcome to stay with mum and baby. This decision is entirely up to you, as everyone's needs are different. Many women find that having a partner present helps them learn together and bond as a family, making the transition smoother. Please note that meals for your partner or support person are included and they will have access to room service and all nearby restaurants.

  • Yes, your children are welcome to stay with you for an additional cost. You will need to select a different room category, such as family connecting rooms, a suite, or a villa. Full board options are also available to ensure a comfortable and inclusive stay for your entire family. Additionally, an amazing kids club is available for them—check out the Explorers Kids Club at Aladdin’s Cave.

  • Yes, we do offer babysitting services! Please note that there are additional charges, and bookings are required 48 hours in advance.

  • Certainly! Explorers Kids Club at Aladdin’s Cave

    Young guests are in for a treat at our newly opened Explorers Kids Club located at Aladdin’s Cave which is open year-round. This is our dedicated kids club for children aged 6 months to 11+ years. From fun and educational activities hosted in our bright and airy club venue, to outdoor games and extensive facilities that include activities such as a lazy river, splash pool, cinema zone, fun zone and a water slide.

    Enjoy two separate club areas, one for the under-fives and one for the over-fives, plus a newly designed sleep room including cots and a toddler bed for well-deserved nap times. Your little ones are guaranteed non-stop entertainment, all overseen by the highly trained Explorers Kids Club team, giving parents time to relax with peace of mind.

    Opening times:

    Explorers Kids Club - from 10am to 5.30pm with supervised play time until 8pm.

    Stargazers evening childcare available twice a week (7pm – 10pm). (On selected days)

    Explorers Kids Club is designed for supervised care only, and our dedicated team will be happy to take care of your children while you enjoy your time in the resort.

    - Lazy River & Water Slide open from 10 am until sunset.

    - Splash Pool (for kids aged 4 years and below only) open from 10 am until sunset.

    Charges for Explorers Kids Club:

    Globetrotters: 6 months to 2 yrs old & Adventurers: 3 to 4 yrs old

    Charges for 6 Days:

    Globetrotters – AED 2200*

    Adventurers – AED 1850*

    Charges Per day:

    Globetrotters – AED 370*

    Adventurers – AED 310*

    Half Day Charges: (10:00-14:00/14:00-17.30)

    Globetrotters – AED 220*

    Adventurers – AED 185*

    Stargazers – AED 40

    Meal charges - AED 75 per child (SimSim restaurant)

    *Globetrotters and Adventurer’s meal is included in the rate.

    Babysitting Service is available for Globetrotters (6 months to 2 years old) and Adventurers (3 to 4 years old):

    Timing: 5:30 to 8:00 pm

    Charges: AED 50 per child.

    For any additional child, an AED 10 per hour will apply, with a maximum of 1 babysitter to 3 kids.

  • We understand that sibling and family visits can be important for you. Guests are welcome to receive visitors in their rooms at their discretion or choose to meet them in common areas of the hotel. Only one support person may stay overnight with mum and baby.

  • Yes, we are committed to sustainability. Our sanctuary features eco-friendly products and practices to minimize our environmental footprint while providing a nurturing space for you and your baby.

  • Yes! We collaborate with you and the chef to ensure your dietary needs are met.

  • our package includes full board, giving you the option to dine in your room or in the hotel's restaurants. Please note that our postpartum menu is exclusively available for in-room dining.

  • Certainly, you have the flexibility to order from the main in-room dining menu or dine in the hotel's restaurants. You will receive all the details upon check-in.

  • If the weather is too hot, you can explore the indoor “walking paths” within the hotel; our common areas are delightful. When the weather is favorable, you have the entire resort at your disposal, including the breathtaking Saadiyat Beach.

  • Yes, your baby's bedsheets will be changed upon request, and the hotel's housekeeping team will attend to your room daily. Additionally, you have two pieces of laundry included per day. If you require additional laundry service beyond the included allowance, you can always utilize the hotel's laundry service for an additional fee.

  • Absolutely! We offer a wide range of additional services to enhance your experience, including:

    • Belly binding

    • Thalasso baby bath

    • Reflexology

    • Photography services

    • Florist services

    • Night nurses

    • Babysitting

    • Postpartum nurse support

    • Sleep support and guidance

    • Lactation consultant services

    • Nutritionist consultations

    • Women's physiotherapy sessions

    • Baby Osteopathy sessions

    • Specialty doctor consultations

    • Postpartum personal trainer sessions

    • Postpartum yoga and pilates classes

    • Closing the bones ceremony

    • Healing rituals

    • Mindfulness and sound healing sessions

    • Postnatal massages and treatments

    • Bespoke postpartum spa experiences

    • Baby massage

    • Beauty treatments

    As we collaborate with numerous small local businesses, the availability of these services may vary. We will need to check their availability for your desired dates. Please let us know which services you are interested in, and we will gladly inquire about their availability to ensure we can accommodate your request.

& Beyond…

  • Yes, you’ll have access to Community+ and be part of our safe space. Find out more

  • The ÔM Journey is delighted to collaborate with the esteemed medical team of Danat Al Emarat Hospital for Women & Children. We’re thrilled to partner with them as they truly understand that motherhood is a unique and transformative journey.

    Find out more about Danat Al Emarat